LTC homes that have applied for Stellar certification, or have been awarded Stellar certification, must self-report the following organizational changes, breaches of compliance, and other incidents:
- Change of designated individual who is accountable for overseeing the facility’s nursing practice
- Change in facility name, address, ownership, or profit or non-profit status.
- Changes that alter the information that was initially provided as part of the certification evaluation process
- Any incident that could reasonably be regarded as grounds for revocation of an LTC home’s Stellar certification; examples of such incidents include criminal or regulatory charges, violations involving licensed personnel or registered nurses, and workplace decisions that violate health and safety or increase discrimination
- Any incident that might result in adverse media coverage
- Failed provincial inspection
- Suspension from provincial or federal health-care programs
- Labour instability that results in decreased quality of care
Stellar-certified LTC homes must provide written notice to the Stellar Certification Program within 30 days of any of the above items. Failure to do so may result in denial of a pending application (including loss of fees) for Stellar certification or revocation of an awarded Stellar certification.
Stellar-certified LTC homes that have their certifications revoked, or fail to comply with any of the criteria noted above, are prohibited from reapplying for Stellar certification for a period of 12 months. The decision to revoke a Stellar certification can be appealed.